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Conditions of Use

Our terms and conditions apply to all transactions on the website and are set out below. Please read through these carefully before placing your order. This page together with the documents referred to on it tells you the terms and conditions on which we supply any of the products listed on our website to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions (which include any hyper-linked sections e.g. Delivery, Payment options, Returns and refunds, Distance selling regulations and Privacy policy)

Read through these terms and conditions before using this website. You should print a copy of these terms and conditions for future reference. You acknowledge and agree to be bound by the terms of our Privacy policy. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

The terms "you" and "your" when used in these Sale Terms means any user of this website who wishes to purchase a product from the website. If you are acting on behalf of a business, you confirm that you have authority from that business authorising you to use their credit / debit card and purchase from our website. The term "Consumer" is used to denote any user of this website who purchases a product not in the course of business.


About us

All rights, including copyright, in this website are owned by or licensed to GENIES GROUP LTD trading as geniescave. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of GENIES GROUP LTD. You may not modify, distribute or re-post anything on this website for any purpose.

1.,, and are sites operated by GENIES GROUP LTD 

2. Company Registration No is 15402828

3. Registered Address 50 Princes Street, Ipswich, Suffolk, United Kingdom, IP1 1RJ

4. Trading Address Graphite House, Paddock Street, Manchester, M12 6HT



We reserve the right to make changes to these Terms and Conditions at any time without notice to you. You will be subject to the Terms in force at the time you place your order with us, unless any change to these Terms is required to be made by law (in which case it will apply to any orders previously placed by you). If you do not wish to accept the new Terms and Conditions you should not continue to use the website. If you continue to use the website after the date on which the change comes into effect, your use of the website indicates your agreement to be bound by the new Terms and Conditions.


Privacy Policy

Please also read our Privacy Policy section regarding personal information provided by you. Under our privacy policy we may disclose to third parties certain information contained in our users registration applications, but we will not disclose your name, address, payment details, email address or telephone number unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1998. We will take all reasonable precautions to keep the details of your order secure but unless we are negligent, then we will not be liable for unauthorised access to information supplied by you


General Information

We do not sell products to persons under the age of 16. If you are under the age of 16, you may only purchase products on our website with authority given by either a parent or guardian. As a user of this website you acknowledge that any use of this website is subject to our Website Terms of Use. In addition, any personal details you provide to us will be subject to our Privacy Policy. Before using this website or placing an order please read through all these documents carefully. Where your order relates to: (1) The sale of knives, bladed articles or liqueur chocolates, you confirm that you are over 16 (2) The sale of classified videos, DVDs, computer games or adult toys and gadgets, you confirm that you are over the age classified by the item.


Account Details and Password

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


Your Order

We will notify you by email as soon as possible to confirm receipt of your order and its details. We also recommend that you login to your personal account via the main website to access your current and previous orders and their status. Please note that neither email nor order information displayed in your online account is an acceptance of your order. Our acceptance of your order will take place when we dispatch the product(s) to you. We reserve the right to terminate your order in the event that the products ordered are unavailable, mis-priced or cleared funds are not received.



Under normal circumstances, Orders placed before Greenwich Mean Time 12:00 hrs on a working day will be processed that day and will be delivered as per the selected delivery option provided no additional security checks are required and all items or services requested are available. (A working day is any day other than weekends and bank or other public holidays.)

Delivery charges and estimated timescales are specified in the Delivery date section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales whether fault of our own or delay due to postal or force majeure. We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. When the products are delivered to you or when your order is first attempted for delivery to you, all risk of loss and damage to the products passes to you.

Depending upon your order and its method of shipment used to send the products to you, upon receipt of your order you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED" alongside your own signature. Failure to do so may affect any warranty claims that you make thereafter.

If your order is not delivered within the specified timescale, please contact us via e-mail, live chat or Telephone asap so that we can assist in tracking your order and locating its whereabouts. If delivery cannot be made to your address for reasons under our control then we will inform you as soon as possible. If you fail to take delivery because you wish to cancel your order (contract) under the Distance Selling Regulations then we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit / debit card for the goods.

On exercising your right to cancel you shall be required to return the goods to us. Should you fail to return the goods, then we reserve the right to deduct any direct costs incurred by us in retrieving the goods as a result of such failure. If delivery was not made on the first attempt and we incur additional shipping costs until a successive delivery can be made, please note these charges may be passed onto you. If delivery was not possible and your order was returned back by our couriers, then please note we will try and make contact with you as soon as possible via e-mail, letter or telephone. If we are not able to make contact with you then we shall refund or re-credit your account within 30 days for any sum that has been paid by you or debited from your credit / debit card for the goods. Please further note a charge may be passed onto you for the return of the undeliverable package from our couriers. If we are able to make contact with you and you request for us to arrange for the order to be re-delivered then please note additional shipping and handling charges we incur may be passed onto you. If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of us) then without prejudice to any other right or remedy available to us, we may: Store the goods until actual delivery can be made and charge you for reasonable costs (including insurance) of storage; or sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.



All items are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. Occasionally we may display products coming soon to the website along with their expected selling / promotional prices and their expected delivery date. The purchase for these products is not possible to be ordered but you will have the option to be informed when such products can be ordered.


Pricing / Payment

We accept all major credit/debit cards for payment as well as PayPal. All payments are authorised and processed though our online merchant provider and no such sensitive card information is stored on our servers.

We try to ensure that the prices quoted are correct on this website. However in the event that goods or services listed on the website are at an incorrect price due to typographical error or error in pricing information received from its suppliers but have accepted your order before the discrepancy is noticed, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price, or cancelling it. If you are unwilling to pay the correct price for the goods or services ordered reserves the right to cancel the contract immediately without any liability to you. If we are unable to contact you, we will treat your order as cancelled. If a products correct price is lower than the price stated on our website, we will charge you the lower amount and send the product(s) to you. Occasionally we may run short-term promotional prices, offering exceptional discounts on specified products on the website. Once these promotions have finished the products will only be available at the price stated and not the previous discounted price. Payment can be made by any method specified in the payment section. We will take all reasonable precautions to keep the details of your order secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.


Cancellation Rights

If you are contracting as a consumer, you may cancel a Contract at any time within 7 working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out below).

To cancel a Contract, you must inform us by email or phone (see the Contact Us page) You must also return the Product(s) to us immediately but definitely within 14 days of receipt.

If you cancel your contract but we have processed the goods for delivery you must not unpack the goods and you must send the goods back to us at our returns address at your own cost and risk.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re- credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were delivered to you in. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.



All refunds will be made back to the original payment method used. We try hard to ensure that you are delighted with every item you buy from us. If you are not entirely satisfied, simply return your product(s) to us, unused and in its original packaging within 14 days of receiving it. Unfortunately, our returns policy doesnt apply to some items or where certain conditions have not been met. Any such items are clearly identified on the product page on site. Your statutory rights are not affected. All products (apart from damaged, faulty or unless otherwise specified) that you wish to return back are the sole responsibility of yourself. For your protection we recommend that you send your products back by a secure method of post with a reasonable insurance to cover for the value of the items being returned. We will not be held responsible for products and packages that have been lost or have got damaged in the post.

If a discount was applied to your original order, the amount refunded / exchanged will be adjusted to allow for the revised order value and appropriate discount level. Refunds for goods purchased under a promotional offer will be based on the promotional terms and price of that offer. Your statutory right are not affected.


Non-Returnable Under Our 14 Days Returns Policy

Personalised items, foods, hampers, drink and other perishable items e.g. flowers. For health and hygiene reasons, underwear is non-returnable. For health and hygiene reasons, jewellery that pierces the skin is non-returnable. Personal Computers once installed are non-returnable. Clearance, Sale or Special offer reduced items where indicated are non-returnable. Special ordered items where indicated are non-returnable. Specific made to order items are also non-returnable and any other such items identified within the product details on the site.


Non-Returnable once the seal has been broken or removed

Audio and video recordings where the product seal has been broken or removed. Computer / game software where the product seal has been broken or removed. Personal care (once opened), shavers (once opened), unsealed cosmetics and fragrances and any other such items identified within the product details on the site.


Goods Returned after the expiry of the 14 Days Period

If you do not want to keep what you have ordered, we may, at our discretion subject to the period not exceeding 28 days from receipt of delivery, accept goods returned to us after the expiry of the 14 days Period. However for the cost of returning such items, we reserve the right to charge a restocking fee of 25% of the product value for each returned item.


Unjustified returns

We do reserve the right to send goods back to you if: They are not in a new condition, Not in the original packaging, Goods returned back beyond 28 days from receipt of delivery, You have made a mistake with the returned items, Or is not classified as a returnable item. A charge per item will be requested from you to cover any extra handling and carriage costs we incur. Note: When trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a Deodorant, which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.


Product Description / Images

Some Product images might be for illustrative purposes only and may differ from the actual product. Every effort is made to ensure colour reproduction is as accurate as possible. However due to the nature of how the colours will display on your own personal monitor with its settings, we cannot guarantee 100% accurate colour representation. We try to ensure that all products are accurately described and displayed on this website. If we discover an error in the goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct information. In respect of Fashion clothing, due to the nature of each brand name (manufacturer) and their own style, cut, fit and finish, we cannot guarantee that the measurement guidelines of each brand name (manufacturer) will match those of the standard sizing guidelines displayed in our "Size guideline" pages. If we are aware of any fashion product that has differences to our sizing guide then we will do our best to advise of this in the product details page. Please further note we will not be held responsible for any errors made on our side in respect of information we provide that relates to this term.


Website links

This Web site may also contain links to other Web sites, Web pages and services, which are not operated by us. Your use of such linked sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site. In any event your link through to such a site will be subject to these terms of service. You recognise that we have no control over such linked sites and information, and you accept that we can provide no guarantee as to the accuracy or reliability of such sites or the information contained in them and you agree that we shall have no responsibility as to whether such links locate unintended or objectionable content or otherwise cause you distress, loss or damage.


Creating links

We hereby give authorisation to link to this website. Authorisation by us to link to this website is given without assumption of any liability by us relating to such links, and we hereby disclaim any such liability. We reserve the right to withdraw any authorisation to link to this website at any time and for any reason. Persons providing access to this website via link from another website are solely responsible for the content, accuracy, opinions expressed, privacy policies, products or services of, or available through, the source website and for any representations made or impressions created concerning exclusivesales. Anyone providing access to or information relating to this website, whether by link or otherwise, is responsible for bringing these Terms of Use to the attention of the person receiving such access or information. Failure to do so will not result in liability for us.



You will not: commit or encourage a criminal offence; send or receive any material, which is in any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to the acceptable use policies of any linked sites or community standards generally; transmit or distribute a virus; hack into any aspect of the Service; corrupt data; cause annoyance to other Users; infringe upon the rights of any other persons trade marks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities accessed through the web site.


No Warranties

We make no representations or warranties with respect to this website or its contents, which are provided for use "as is" and on an "as available basis. We disclaim all warranties, express or implied, including without limitation the implied warranties of title, ono-infringement, merchantability, quality and fitness for a particular purpose, with respect to this website and any web site with it is linked. We do not warrant that this website, its servers or e-mail sent from us will be free of any harmful components (including viruses). We also make no representations or warranties as the whether the information accessible via this website, or any website with it is linked, is accurate, complete, or current. You accept that our shareholders, owners, officers, directors, employees and other representatives shall have the benefit of this clause. The information and all other materials on this website are provided for general information purposes only and do not constitute professional advice. It is your responsibility to evaluate (or take professional advice on) the accuracy and completeness of all information, statements, opinions and other material on this website or any website with which it is linked. Your statutory rights as a consumer, if any, are not affected by these provisions, and we do not seek to exclude or limit liability for fraudulent misrepresentation.


Exclusion of liability

To the fullest extent permitted by applicable laws we, on behalf of our employees, agents, suppliers, and contractors exclude and disclaim liability for any losses and expenses of whatever nature and howsoever arising including, without limitation, any direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if we have been advised of the possibility of such damages or losses, arising out of or in connection with the use of this website or any website with which it is linked. You assume total responsibility for establishing such procedures for data, back up and virus checking as you consider necessary. This limitation of liability applies whether the alleged liability is based on contract, negligence, tort, strict liability or any other basis. These Terms of Use give you specific legal rights and you may also have other rights, which vary from country to country. Some jurisdictions do not allow the exclusion of implied warranties, or certain kinds of limitations or exclusions of liability, so the limitations & exclusions set out in these Terms of Use may not apply to you. Other jurisdictions allow limitations and exclusions subject to certain conditions. In such a case the limitations and exclusions set out in these Terms of Use shall apply to the fullest extent permitted by the laws of such applicable jurisdictions.


Intellectual Property, Software and Content

The intellectual property rights in all software made available and content supplied to you remains the property of, its licensors, advertisers and the content suppliers. You will comply with the terms of any agreement required by the owner of intellectual property rights in all software and content supplied to you as notified to you and you hereby acknowledge that all software that is not made readily available to you is confidential, and that all other rights including but not limited to database rights and copyright are asserted and reserved by , its licensors, advertisers or content suppliers. You may store, manipulate, analyse, reformat, print and display the content supplied solely for your own personal use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the site and you are strictly prohibited from using any such content in connection with any business or commercial enterprise including, without limitation, any media business or enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble (except to the extent that applicable laws expressly or impliedly prohibit such restriction) or create derivative works based on any software or any documentation accompanying such software supplied by , its licensors, advertisers or content suppliers. geniescave.comâ„¢ is a trademark belonging to geniescave. No license or consent is granted to you to use these marks in any way, and reserves all rights in these and any related marks. You agree not to use these marks or any marks, which are colourably similar without the written permission of geniescave. Disclaimer as to ownership of trademarks, images of personalities and third party copyright. Except where expressly stated to the contrary all persons including their names and images, third party trade marks and images of third party products, services and locations featuring on the website are in no way connected, associated, linked or affiliated to us. Furthermore, unless it is expressly stated on the website that a certain product, service or location is connected, associated, linked or affiliated to the makers, right owners or broadcasters (the "makers") of a film or programme you should not make such an assumption, or rely in any way on the existence of such a connection, association or affiliation, by implication or otherwise. Any trade marks/names as may be featured on the website are owned by the respective trade mark owners and we claim no connection, association or affiliation with them. Where a trade mark (brand name) is referred to it is used to describe or identify the products, services or locations (the "goods") or else it is used to identify the film or programme where such goods appeared, but that is in no way an assertion or claim that such goods are endorsed by or connected, associated, linked or affiliated to the makers of the relevant film or programme. All brand names, product and service names and titles and copyright used in this site are trademarks, trade names, service marks or copyright of their respective holders. No permission is given by geniescave, or their affiliates for the use of such brand names, product and service names, titles and copyright by any other person, and such use may constitute an infringement of the holders rights. All designs, text, graphics and their selection and arrangement on this website are the copyright of geniescave, or their affiliates or content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal non-commercial use. Any other use of materials on this site without the prior written consent of geniescave, or their respective affiliates, is strictly prohibited. By using this site you agree not to alter or adapt, or to create any derivative work from, any content on this site.



Unless otherwise indicated, this website and its design, text, content, selection and arrangement of elements, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to this website ("Website Content") are protected under applicable copyrights, trademarks and other proprietary (including, but not limited to, intellectual property) laws, including without limitation those of the United Kingdom, and all Website Content and intellectual property rights therein are the property of Geniescave or the material is included with the permission of the rights owner and is protected pursuant to applicable copyright and trademark laws. ALL RIGHTS RESERVED. The posting of any such elements on this website does not constitute a waiver of any right in such elements. You do not acquire ownership rights to any such elements viewed through this website. Except as otherwise provided herein, none of these elements may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our express prior written permission. Permission is hereby granted to the extent necessary to lawfully access and use this website and/or information, materials, products and/or services available on it to display, download, archive and print in hard copy, portions of this website on a temporary basis and for your individual use only, provided you do not modify the materials and that you retain any and all copyright and other proprietary notices contained in the materials.



The geniescave logo, all product names, all page headers, all custom graphics, all button icons, all trademarks, service marks and logos appearing on this website, unless otherwise noted, are service marks, trademarks (whether registered or not) and/or trade dress of geniescave (the "Marks"). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated on the website are the property of their respective owners. You shall not display or use the Marks in any manner without our prior written permission. You shall not display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners without the prior written permission of such owners. The use or misuse of the Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.


Risk / Entitlement

The goods are at your risk / responsibility from the time of delivery. Ownership of the products shall not pass to you until we have received payment in full in respect of your goods, shipping costs and any administration fees if applicable.


Warranty / Damaged Products

Depending on the type of product ordered, some products and where stipulated and supplied by us are warranted free from defects for 12 months from the date of receipt (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Manufacturer, failure to follow the Manufacturer's instructions, or any alteration or repair carried out without the Manufacturer's approval. If the goods supplied to you are damaged on delivery, you should notify us in writing via e-mail within 48 hours upon receipt of delivery. If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify us in writing via e-mail as soon as possible, but in any event within 7 days from the receipt of delivery is more than adequate time for you to have discovered or ought to have discovered the damage, defect or complaint.


Promotional Offers

All promotions online are subject to removal without notice All promotions are on a "While Stocks Last" basis No purchase price is guaranteed until the order is dispatched.


Your Obligations

You are responsible for providing and maintaining all personal computer and communications equipment and Internet access accounts necessary to gain access to this website. In consideration of your use of the website, you shall provide true, accurate, current and complete information about yourself. You are responsible for maintaining the confidentiality of your password and login username and are fully responsible for all activities that occur under your password or login username, whether by you or by anyone else using your username and password. You shall inform us of any apparent breaches of security such as loss, theft or unauthorised disclosure or use of your username or password and until we are so notified you will remain liable for any unauthorised use of your account. You shall use the website in a manner consistent with any and all applicable rules and regulations. You shall not upload or transmit through the website any computer viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. You shall indemnify, release and hold us harmless as well as our officers, directors, agents, representatives and employees from any claim, liability, loss, expense or demand, including legal fees, related to your violation of these Terms of Use or your access or use of this website (including any information, materials, products or services available through this website).


Modification and Discontinuation

We reserve the right at any time and from time to time to modify, edit, delete, suspend or discontinue, temporarily or permanently this website (or any portion thereof) and/or the information, materials, products and/or services available through this website (or any part thereof) with or without notice. We shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this website.



You have read and understand the above Terms and Conditions and agree that it constitutes the complete and exclusive statement of the agreement between us with respect to the subject matter hereof and supersedes all proposals, representations, understandings and prior agreements, whether oral or written, and all other communications between us relating thereto. By agreeing to these Terms of Use, you also agree to the terms of our Privacy Policy. Before using this website please read through all these documents carefully. All personal data provided to us as a result of your use of this website will be handled in accordance with our Privacy Policy. Posting or transmitting of any unlawful, threatening, defamatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or violation of any law is strictly prohibited. If you do not agree to this agreement, please exit this website. We may change these Terms and Conditions of agreement from time to time without specific notice to you. The latest Terms and Conditions agreement will be posted on the website, and you should always review these Terms of Use prior to using the website to ensure that you have a current understanding of the Terms of Use under which you are permitted to access this website. If you cannot access the Terms of and Conditions agreement via the Internet, we can provide a copy of the most recent Terms by e-mail upon request. Access to this website (or portions thereof) and the use of information, materials, products or services provided through this website (or portions thereof), is not intended, and is prohibited, where such access or use violates applicable laws or regulations.

We reserve the right to monitor your communications with us whether by mail, live chat, voice, fax, sms, e-mail or any other form of transmission for the purposes of quality control, security and other business needs. The laws of England shall govern this contract between you and and any dispute between you and will fall exclusively under the jurisdiction of the courts of England and Wales. Should any part of these Terms of Use for any reason be declared invalid by a court of competent jurisdiction, such determination shall not affect the validity of any remaining portion and such remaining portion shall remain in full force and effect as if the invalid portion of these Terms of Use had been eliminated. Our failure to enforce any provision of these Terms of Use shall not be deemed a waiver of such provision nor of the right to enforce such provision. English is the only language offered for the conclusion of the contract.



At geniescave we will do our best to offer you the best possible service. However, sometimes we don't get things right. When this happens please let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right.

Whichever way you contact us we'll start investigating straight away.


If you have any questions regarding these Terms of Use or any other related matter, you may contact us via email at

Agreement Amendments

Last amendment made to this agreement was on: 11th January 2024

Details of changes made:
1. No changes Made since first publication.